From the date of legal completion, your new home is protected by a 10-year warranty; the first two years of which are covered by us, the developer, and the remaining eight years by an independent insurance provider. Please refer to your home owner manual for further information on this cover.
Our Aftercare team acts as the first point of contact for all customers once they’ve purchased their new home.
To ensure that all queries are managed efficiently, we use Clixifix, an online customer care solution for home builders.
Please note
- We do not attend minor shrinkage cracks which are completely normal and to be expected
- The white goods within your property are covered by a separate warranty held by the homeowner direct with the manufacturer.
How Does It Work?
1. Connect
Connect to Clixifix using your unique login username and password which have been provided just after handover of the property.
Access Clixifix2. Submit Issue/Snag
Submit your ticket on Clixifix.
3. Notification
Our Aftercare team is automatically notified and takes action.
4. Feedback
You will be informed when the query has been answered or assigned to relevant trade.
